Frontier Airlines: A Review

Frontier Airlines: A Review

I booked our flight to San Francisco through Frontier Airlines, because….well, because it was cheap.  All told, it was $160 round trip for each of us, which is a pretty good deal.  I’ve flown with them once before and had a not so great experience, so this time I wanted to document the flight and see whether the great price is really worth the trouble.  The last time I flew Frontier, it was to Salt Lake City in November 2014.  That time, my flight was delayed over an hour because one of their flight attendants didn’t show up for work that day.  To make it up to us, they gave us a $15 credit, which I didn’t have the opportunity to use because it expired three months later.  This plus an unpleasant interaction with their customer service team when I had to change my return flight just left me with a bad overall experience.  So although their tickets are cheap and they fly places that I want to go, it took me over a year to book with Frontier again.  This time around, the flight was on time and the service was much better.  Here’s the breakdown:

Pros:

  • The flight attendants were friendly and were all on time for work
  • The boarding process was quick, with the seats pre-assigned at check-in
  • Cheap airfare, especially when you catch a good sale
  • No muss, no fuss travel

Cons:

  • The luggage fees are almost as much as the cheap airfare
  • There are no free refreshments during the flight
  • The standard seating has very little leg room and there’s a fee to pick your seat ahead of time
  • The flyfrontier.com website is not very user-friendly and sometimes goes on the fritz

Tips:

  • Check your bags instead of carrying on (it’s $5 cheaper), and choose to do so ahead of time to save some money
  • Don’t pick your seat unless you are super choosey, they’re pretty good about putting you next to who you booked your flight with
  • Bring your own snacks and water so you don’t have to buy them on the plane

OhThePlacesYou'llGo

Overall, Frontier Airlines is a cheap way to get from point A to point B if you plan ahead and aren’t picky about where you sit.  I wouldn’t book this airline if I was travelling outside the continental U.S. (they do offer flights to Mexico and The Caribbean), but it works just fine for short flights.  In my humble opinion, it works best if you don’t have a set destination in mind and you book based on the sales that run frequently.  I’d definitely do it again, if everything fell into place like it did for San Francisco.  So, if the question is to fly Frontier or not to fly Frontier, flight time and budget should be your deciding factors.

Have you flown with Frontier Airlines before? What was your experience like?  Is there another budget airline that you prefer?

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